RocketCheckout RocketCheckout
RocketCheckout RocketCheckout
Operator Documentation

RocketCheckout Docs

Current guidance for SDK rollout, event quality, destination routing, recovery, and RocketCheckout support paths.

Overview

RocketCheckout is the merchant-facing revenue and signal operations layer. The core work covers checkout improvement, recovery flows, canonical event mapping, consent-aware signal handling, and server-side destination delivery.

RocketCheckout is a closed SaaS platform. Support stays focused on setup, connector rollout, SDK validation, event quality, recovery, signal health, and operational guidance inside RocketCheckout.

RocketCheckout Handles

  • SDK onboarding and rollout planning
  • Canonical event mapping and payload validation
  • Consent-aware server-side routing operations
  • Destination delivery monitoring and troubleshooting
  • Checkout recovery and signal quality guidance

Expert Installation

  • Full RocketCheckout setup after subscription
  • Connector, SDK, and recovery validation
  • Destination readiness checks before launch
  • Hands-on launch support inside RocketCheckout

Launch Workflow

1

Create the merchant workspace

Start in the app, create the business workspace, add the first store, and pick the plan that matches the expected routing scope.

  • Use Dashboard > Stores to add the merchant storefront
  • Keep related stores for the same business in one organization workspace
  • Confirm platform, store URL, and expected destination coverage
  • Choose the plan before enabling production routing
2

Connect the commerce platform

Install the supported connector or complete the required platform connection flow.

  • Authorize the supported connector for Shopify, WooCommerce, BigCommerce, Magento 2, PrestaShop, or Salesforce Commerce where available
  • Confirm store credentials and webhook access where required
  • Validate that the merchant environment is reachable from RocketCheckout
3

Complete SDK and event setup

Canonical purchase events, consent state, and identifiers must be clean before routing starts.

  • Map the canonical purchase event and required order fields
  • Verify consent gating for each enabled destination
  • Check identifiers such as email, phone, or external IDs where supported
4

Enable routing and monitor delivery

Once the event contract is clean, enable routing and watch delivery health before scaling traffic.

  • Turn on destination routing in the supported plan tier
  • Watch for deduplication, latency, and payload completeness issues
  • Use support for rollout validation before expanding coverage

Platform Coverage

Shopify

Supported

Managed app onboarding with store authorization, webhooks, storefront telemetry, event validation, and routing support.

  • Shopify app connection
  • Webhook validation
  • Storefront telemetry and performance samples

WooCommerce

Supported

Installable WordPress/WooCommerce plugin with SDK injection, order forwarding, queue/retry behavior, and heartbeat checks.

  • Plugin package install
  • Local retry queue for outages
  • Event quality and source connection validation

BigCommerce

Supported

Connector/app path for storefront signal capture, order field validation, and delivery-health monitoring after activation.

  • API credential flow
  • Order field validation
  • Routing readiness review

Magento 2 / PrestaShop

Supported

Installable connector modules for SDK rollout, order/event capture, heartbeat checks, and RocketCheckout provisioning.

  • Module package install
  • Connector registration and heartbeat
  • Manual validation where platform configuration requires it

Salesforce Commerce / Headless

Supported rollout path

Supported through connector/API setup and the RocketCheckout SDK model when storefront requirements differ from packaged platforms.

  • Connector-first approach
  • SDK and API validation
  • RocketCheckout launch guidance

Signal Routing And Destinations

The routing layer is built around clean canonical purchase events, destination-specific transforms, deduplication, and delivery monitoring. Routing should only be enabled after consent, identifiers, and required order fields are confirmed.

Readiness Checklist

  • Consent logic is confirmed before server-side forwarding
  • Purchase events include required order, customer, and value fields
  • Deduplication strategy is defined where browser and server events coexist
  • Destination credentials are current and tested
  • Delivery monitoring is reviewed after each rollout

Supported Destinations

  • Meta Conversions API
  • Google Enhanced Conversions
  • TikTok Events API on supported plans
  • Internal delivery reporting and signal quality scoring on higher tiers

Plans And Support

Starter

$499/mo

Per-store plan for merchants starting with checkout improvement and baseline support.

  • Email support
  • 48-hour response target for non-urgent requests
  • Knowledge base and implementation guides

Growth

$999/mo

Per-store plan that adds signal operations support, faster turnaround, and emergency handling.

  • Priority support for routing and event-quality issues
  • 24-hour response target for general requests
  • 1-hour emergency response for critical production incidents
  • Screen-share troubleshooting and SDK guidance

Scale

$2,500/mo

Per-store plan for teams running larger paid programs and needing deeper signal coverage and operational support.

  • Everything in Growth support
  • Advanced routing and signal quality support
  • Weekly optimization calls
  • Dedicated account manager

Enterprise

Custom

For merchants that want multi-store pricing, consolidated commercial terms, or advanced routing programs with contractual support expectations.

  • Multi-store commercial coverage
  • Dedicated account manager
  • 2-hour response target
  • Phone and video support
  • Advanced RocketCheckout rollout guidance
  • SLA-backed service commitments

Troubleshooting

Destination delivery is missing or delayed

  • Confirm the event was emitted after consent was granted
  • Check required identifiers and order value fields
  • Verify destination credentials and merchant environment settings
  • Use support when delivery health stays degraded after initial retries

Deduplication is inconsistent

  • Review the browser versus server event pairing strategy
  • Confirm event IDs are stable for the same purchase
  • Validate that only one canonical purchase record is produced per order

Connector setup does not complete

  • Check the platform authorization flow and credentials
  • Confirm store URLs and reachable endpoints
  • Retry after resolving platform-side permission issues before opening support

Need More Detail?

The Help Center covers operator playbooks, while the support page explains response times, emergency paths, and escalation rules.

Browse Help ArticlesOpen Support Options

Need Implementation Help?

Use RocketCheckout for setup, rollout, recovery, routing, and signal operations.

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SDK onboarding guidance
Destination routing support